Privacy Policy

Last Updated: March 8, 2026

Sign Team Inc. (“we,” “us,” or “our”) operates the website signteam.us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

If you have questions about this policy, contact us at 563.296.8386 or by mail at 3248 Centennial Ct, Bettendorf, IA 52722.

Information We Collect

Account Registration: When you register for a wholesale account, we collect your name, email address, phone number, company name, mailing address, and state sales tax resale certificate.

Orders: When you place an order, we collect billing and shipping addresses, order details (products, quantities, sizes, finishing options), and uploaded artwork files. For blind shipping orders, we also collect your customer’s shipping address.

Payment Information: Payments are processed through our third-party payment processor. We do not store credit card numbers on our servers. Our payment processor handles your financial data in accordance with PCI-DSS standards.

Contact Form Submissions: When you use our contact form, we collect your name, email address, and message content.

Automatically Collected Information: When you visit our site, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. This data is collected through cookies and the analytics services described below.

How We Use Your Information

We use the information we collect to process and fulfill your orders, communicate with you about your account and orders, send digital proofs for approval, provide customer support, improve our website and services, and comply with legal obligations.

Artwork Files

Artwork files you upload are used solely for producing your ordered products. We retain artwork files to facilitate reorders and provide production support. We do not share, sell, or use your artwork for any purpose other than fulfilling your orders. You may request deletion of stored artwork files at any time by contacting us.

Third-Party Services

We share your information with the following types of third-party services as necessary to operate our business:

Shipping Carriers: We share shipping addresses with UPS and USPS to deliver your orders. For blind shipping, your customer’s address is shared with the carrier.

Payment Processing: Your payment information is processed by our third-party payment processor to complete transactions.

Google Analytics (via Google Site Kit): We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as pages visited, time on site, and traffic sources. This data is aggregated and does not personally identify you. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Microsoft Clarity: We use Microsoft Clarity to understand how users interact with our website through session recordings and heatmaps. Clarity may collect information such as mouse movements, clicks, and scrolling behavior. This data helps us improve the user experience. For more information, see Microsoft’s Privacy Statement.

hCaptcha: Our contact form uses hCaptcha to prevent spam. hCaptcha may collect certain browser and device information. For more information, see hCaptcha’s Privacy Policy.

We do not sell your personal information to third parties.

Cookies

Our website uses cookies for the following purposes:

Essential Cookies: Required for site functionality, including login sessions, shopping cart contents, and security features.

Analytics Cookies: Used by Google Analytics and Microsoft Clarity to collect anonymous usage data as described above.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from logging in or placing orders.

Data Retention

We retain your account information and order history for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Artwork files are retained to facilitate reorders unless you request deletion.

Your Rights

You have the right to request access to the personal data we hold about you, request correction of inaccurate data, request deletion of your personal data (subject to legal retention requirements), and opt out of analytics tracking using the tools described above. To exercise any of these rights, contact us at 563.296.8386 or by mail at 3248 Centennial Ct, Bettendorf, IA 52722.

Data Security

We use commercially reasonable measures to protect your personal information, including SSL encryption for data transmitted through our website. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

Sign Team Inc.
3248 Centennial Ct
Bettendorf, IA 52722
Phone: 563.296.8386
Hours: Mon–Fri 8:30am–5pm CST